Shipping Policy
Shipping will be calculated based on the products that are ordered. We
currently ship within the US. If you have questions regarding shipping or if
you would like to request a different destination, please contact us.
Return Policy
Sojourner Farms food products:
To request a refund please:
E-mail: mail@sojos.com
Or contact:
Sojourner Farms
1723 Adams St. NE
Minneapolis, MN 55413
612) 343-7262 Fax (612) 343-7263
K9 Water products:
K9 Water Co. Inc. will gladly accept returns of damaged, unopened bottles only for a full refund, exchange, or credit. All returns must be made within 14 days. Please return all merchandise to:
K9 Water Co. Inc.
24332 Caladium Place
Valencia, CA 91354
Please include the following information to expedite your return:
Shipping Address:
Phone:
Email:
Credit Card Number: Exp
Date:
Reason for return:
Description of Items Returned:
Quantity of Items Returned: Refund_____ Credit_____ Exchange_______
Botanical Dog skin care products:
Should your product be damaged or unusable and you wish it replaced, please contact the Botanical Dog Customer Service Dept. at customercare@botanicaldog.com within 3 days of receiving the order. Please report shortages and errors in shipping within 3 days. NO claims will be accepted after this time. They will send a replacement and tell you what to do with the damaged item. If you are not completely satisfied with any purchase from Botanical Dog, please email Botanical Dog at:
customerservice@botanicaldog.com within 5 days of receiving your order, and you will be issued a Return Authorization Number.
This will enable you to ship the product back to:
Botanical Dog
334 East Bay Street,#186
Charleston, SC 29401
Please Note:
--Shipping fees are not refundable
--CODs are not accepted
--Customers are required to pay return shipping
--All Returns need an authorization number
--A 10 % Administration fee is deducted from all returns
